Technician Resources Manager - Foster Hospital for Small Animals-21001082

Tufts University
Grafton, Massachusetts, United States

Technician Resources Manager - Foster Hospital for Small Animals-21001082

The Foster Hospital for Small Animals provides high-quality veterinary medical/surgical care to inpatient, outpatient, and critical/emergent small animal cases and superior customer service to our clients. In addition, the hospital provides a positive learning experience for Tufts veterinary students encompassing all specialties at the Foster Hospital for Small Animals.

We are seeking a Technician Resources Manager to oversee the overall daily management and direction of the clinic floor activities related to inpatient services (Anesthesia, Diagnostic Imaging, Emergency and Critical Care, Surgery, Wards, Animal Care). The individual will work collaboratively with the Assoc. Medical Director-Operations, Client Services Manager, Front Desk Supervisors, Pharmacist and Accounting Supervisor to ensure effective operations of the hospital. This position provides an excellent opportunity to enhance supervisory and managerial skills while supporting a vibrant hospital community. The successful candidate will exhibit exceptional communication skills and an ability to respond nimbly to unexpected changes in workflow.

Some of the perks of working here include a CE allowance, a beautiful New England campus with an on-campus café, generous benefits including vacation and personal day allocation with the university observing all major holidays. Public transportation is available on the Grafton campus to downtown Boston, a city with many cultural events.

This position has a leadership role with responsibility for recruitment, interviewing new candidates and retention of veterinary technicians in the Foster Hospital for Small Animals. Other responsibilities include implementing policies, procedures, and guidelines to maintain compliance with regulations, and carrying primary responsibility for patient care issues. This position will be responsible for all inpatient service staffing decisions, training, cross training, scheduling, reviewing performance and resolving personnel and scheduling issues that may arise.

The Technician Resources Manager works closely with direct reports to ensure there is open communication and accountability and will manage the performance of staff in concert with direct reports. Operational oversight is critical to continuously improve the hospital's patient care and customer service.

This position reports directly to the Hospital Director with a broken-line reporting relationship for financial and administrative responsibilities to the Hospital Administrator.

Basic Requirements:

  • Education - BA/BS with 7+ years of related experience in a veterinary practice environment.
  • Candidate should have 3+ years of managerial supervisory experience.
  • Familiarity with Microsoft Office, specifically Excel and Word.
  • Ability to lift up to 25 lbs. with or without accommodation.

Preferred Qualifications:

  • Demonstrated leadership experience; excellent computer skills; outstanding organizational, interpersonal, communications and time-management skills; ability to exercise discretion and interact effectively with people at all levels and from diverse backgrounds; maintain professional positive outlook, handle multiple projects simultaneously; ability to work with frequent interruptions and to multi-task; exceptional attention to detail.
  • If candidate is a Veterinary Technician, CVT is preferred.
  • Enjoy working with people and solving problems.
  • Demonstrated knowledge of veterinary patient care software (EMR - electronic medical record) systems.

Special Work Schedule Requirements:

The Hospital's hours are 24 hours per day, 365 days per year. The position may require occasional evening and weekend hours.

An employee in this position must complete all appropriate background checks at the time of hire, promotion, or transfer.

Equal Opportunity Employer - minority/females/veterans/disability/sexual orientation/gender identity

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